Politique d'expédition

 

⚠ Please be careful! Scammers pretend to be La Poste or Colissimo by mail and/or sms and try to get your personal and bank data. We invite you to remain vigilant and to check the sender of the message. Our carrier, La Poste or Colissimo never asks you to pay an extra shipping fee after purchase on our own website unless it's for importation tax. Please read the full article about this here (In French).

⚠ Soyez prudent ! Des fraudeurs se font passer pour La Poste ou Colissimo par mail et/ou sms et essayent de récupérer vos données personnelles et bancaires. Nous vous invitons à rester vigilant et à vérifier l’émetteur du message. Notre transporteur, La Poste ou Colissimo ne vous demande jamais de payer des frais de port supplémentaires après l'achat sur notre propre site web, sauf s'il s'agit d'une taxe d'importation. Veuillez lire l'article complet à ce sujet ici.

⚠ Due to numerous difficulties, shipments to Belarus, Ukraine, and Russia are suspended. Thank you for your understanding.

Preparation Time
Orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Some products are likely to be in the process of restocking and may require more time to prepare. In this case, we will inform you by email.

Packing and Shipping Rates
We try our best to pack the products in the most protected way possible. For posters and prints, we roll in a cardboard tube and pack the tube in a cardboard box. Some products (i.e. books and posters) may not be able to be packed together. Orders with different product types or sizes can be subject to double shipping fees. 

We ship worldwide by French national post service, La Poste's Colissimo, Priority Mail, or Delivengo. Shipping fees for your order will be automatically calculated depending on the weight, the volume of the package(s) and the destination. If you want us to ship by another carrier service (UPS, FedEx, DHL...), please write us before placing an order.

Transit estimates

  • Colissimo (Siganture on delivery):
    - France: 2-3 business days
    - Europe: 3-5 business days
    - Other countries: 5-8 business days
  • Priority Mail (No signature required):
    - France: 2-3 business days
    - Europe: 5-7 business days
    - Other countries: 7-14 business days
  • Delivengo (No signature required):
    - Other countries: 7-14 business days

Please note that these are indicative times. The large volume of shipments to be processed by the carrier and the customs may cause delays in delivery.


In-store pickup
You can skip the shipping fees with free local pickup at our bookshop in Paris. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 hours (excluding weekends and holidays). We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are from 10am to 7pm from Tuesday to Saturday, from 2pm to 7pm on Sunday. Please have your order confirmation email with you when you come.

International Shipping
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Yvon Lambert Bookshop is not responsible for these charges if they are applied and are your responsibility as the customer.

Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

For international shipping, once the package arrives in the destination country, you can track it with more details via the country's local carrier (USPS, Royal Mail, DPD, Parcel Force, Japan Post, Korea Post...). Find out your local carrier here (in French).

Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. Please check with your local carrier service before placing an order.

Return
Please see this page for more details.

Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, please immediately report this to us with photos of the damages on the box and product(s). Yvon Lambert Bookshop does not hold responsibility for a package damaged by the shipment. We offer the option of exchanging the damaged product for another edition, under the conditions that a replacing product is available. In the case of an exchange, the customer is accountable for the payment of any additional shipping costs. Shipping costs are non-refundable.

Unclaimed Packages
For packages that are not picked up within allowed days, Yvon Lambert Bookshop reserves the right to charge you a handling fee to cover return shipping and carrier companies' administrative costs.

If you have any further questions, please don't hesitate to contact us at shop@yvon-lambert.com