Refund policy

POLICY AT A GLANCE

  • 14 to 30-Day Returns: You have 14 clear days from delivery to notify us of your return if you reside within the European Union, and 30 days for orders delivered outside the European Union.

  • Item Condition: Items must be returned intact, new, and securely packaged in their original condition to be eligible for a refund.

  • Contact Us First: Before sending an item back, you must email us at shop@yvon-lambert.com to notify us of your decision and receive return instructions.

  • Shipping Costs: Return shipping costs are your sole responsibility. 

  • Damaged Items: If your order arrives damaged, please send us photographs of both the package and the item by email as soon as possible (within 48 to 72 hours). If the package is visibly damaged upon delivery, you may refuse it directly with the carrier.

  • International Returns (Non EU): To prevent customs charges upon arrival in France, you must clearly mark "RETURNED GOODS" on the customs declaration form (CN22/CN23) as well as on the outside of the package.

  • Refunds: Once your return is received and inspected at our store, your refund will be processed within 14 days using your original payment method.

  • Non-refundable Items: Magazines and custom or made-to-order items are non-refundable.
1. RIGHT OF CANCELLATION (EUROPEAN UNION) AND RETURNS

In accordance with Article L. 221-18 of the French Consumer Code, if you reside within the European Union, you have a period of 14 clear days from the receipt of your order to exercise your right of cancellation without having to justify reasons or pay penalties.

  • How to Exercise Your Right
    To exercise your right of cancellation, you must notify us of your decision by email at shop@yvon-lambert.com before the 14-day period expires.

  • Returning Products
    Items must be returned in their original condition, complete, and securely packaged no later than 14 days following notification of your cancellation, to the following address: Librairie Yvon Lambert – 14 rue des Filles du Calvaire, 75003 Paris, France.

    Items must be returned intact and properly packaged to ensure their protection during transit. You are responsible for any diminution in the value of the goods resulting from handling other than what is necessary to establish their nature, or from inadequate packaging during return. Any item returned damaged or unsellable will not be eligible for a full refund.

    For returns sent from outside the European Union, you must clearly mark "RETURNED GOODS" on the customs declaration form (CN22/CN23) as well as on the outer package to avoid unnecessary customs duties upon entry into France. Otherwise, any customs charges levied upon receipt will be deducted from your refund. 

  • Returning Shipping Costs
    Return shipping fees are your sole responsibility. Depending on your location, we may provide you with a prepaid return shipping label. In this case, its cost will be deducted from your refund.
  • Refunds
    In the event of a valid cancellation, we will refund all payments received from you, including the initial shipping costs (at the standard rate), within a maximum of 14 days from the date we receive the returned goods or proof of their shipment.
  • Non-refundable Items
    In accordance with Article L. 221-28 of the French Consumer Code, the right of cancellation/return does not apply to:

    • Single issues of magazines, periodicals, or journals (excluding subscription agreements).
    • Artworks, prints, or products made to measure or clearly personalized at your request (e.g. custom framing or bespoke sizes made on order).
2. REFUNDS

Once your return is received and inspected at our store, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within a maximum of 14 days and a credit will automatically be applied to your original payment method. In the event of a valid cancellation, your refund will include the price of the products as well as the initial standard delivery fees. Depending on your location, we may provide you with a prepaid return shipping label. In this case, its cost will be deducted from the total refunded amount.

3. EXCHANGES

If you wish to exchange an item for another product, please contact us at shop@yvon-lambert.com. You will need to return the original item in accordance with the policy above. The customer is responsible for all shipping costs associated with an exchange (both for the returned item and for the new item sent).

4. DAMAGED OR INCORRECT ITEMS

If you receive an item damaged during transit or that does not correspond to your order, please contact us as soon as possible (within 48 to 72 hours following delivery) at shop@yvon-lambert.com.

Please provide your order number and include clear photographs of both the damaged item and the packaging.

If the shipping box is severely damaged upon arrival, we recommend refusing delivery from the carrier. The package will be returned to us, and we will contact you to arrange a replacement or refund.

For items damaged in transit, we can offer an exchange or replacement, subject to product availability.

5. INTERNATIONAL RETURNS (NON EU)

If you are shipping a return from outside the European Union, you must clearly mark "RETURNED GOODS" on the outside of the package as well as on the customs declaration form (CN22/CN23). This is essential to avoid customs duties upon entry into France. If customs fees are levied upon receipt of your return due to failure to comply with this requirement, these charges will be deducted from your refund.

6. UNCLAIMED PACKAGES OR INCORRECT ADDRESS

If a package is returned to us by the carrier due to a failure to collect it within the allotted timeframe (from a post office or pickup point) or due to an incomplete/incorrect address entered during checkout, we will contact you to arrange either a refund or a re-shipment.

  • Refund option: We will issue a refund for your order (product price and initial standard shipping fees). However, the actual return costs charged by the carrier to send the package back to our bookshop will be deducted from the total refunded amount.
  • Re-shipment option: If you request re-shipment of your order, the shipping fees for the new delivery will remain your responsibility.
CONTACT US

For all inquiries regarding returns and exchanges, please contact us at shop@yvon-lambert.com.