Shipping policy

IMPORTANT SHIPPING NOTICES

⚠ Shipments to Belarus, Ukraine, and Russia are currently suspended. Thank you for your understanding.

1. ORDER PROCESSING & PRODUCTION

We process orders from Tuesday to Friday, excluding public holidays.

  • Made-to-Order Items (Photography Prints & T-Shirts)
    Our photography prints and t-shirts are produced on-demand. Please allow 2-3 weeks for production before these items are shipped.

  • In-Stock Items (All Other Products)
    All other orders are processed and prepared for shipment within 1-2 business days.

  • Order Notifications
    You will receive a confirmation email immediately after your purchase. A second email with tracking information will be sent as soon as your order has shipped.

  • Restocking
    Occasionally, an item may be in the process of restocking. If this causes a delay in preparing your order, we will contact you directly by email to inform you.

2. SHIPPING & DELIVERY

  • Packaging
    We pack every order with care to ensure it arrives safely. Posters and prints are rolled and placed in a sturdy cardboard tube, which is then secured in a shipping box for maximum protection.

  • Important Note on Combined Orders
    Please be aware that certain items, like books and posters, cannot be safely packed together due to their different shapes and sizes. As a result, an order containing multiple item types may be shipped in separate packages and incur separate shipping fees.

  • Shipping Rates & Carriers
    We ship worldwide from Paris via La Poste (France's national postal service), using their Colissimo, Priority Mail, or Delivengo services. Shipping costs are automatically calculated at checkout based on the weight, volume, and destination of your package. If you require a different carrier (e.g., UPS, FedEx, DHL), please contact us before placing your order to arrange it.

  • Estimated Transit Times
    Once your order has shipped, the estimated delivery times are as follows:

    Colissimo (Signature Required)
    - France: 2-3 business days
    - Europe: 3-5 business days
    - International: 5-8 business days

    Standard / Priority Mail (No Signature)
    - France: 2-3 business days
    - Europe: 5-7 business days
    - International: 7-14 business days

    Delivengo (No Signature)
    - International: 7-14 business days

  • Disclaimer
    These delivery times are estimates provided by the carrier. Delays may occur due to high shipping volumes or customs processing in the destination country.

3. TRACKING, DUTIES, AND INTERNATIONAL SHIPMENTS

  • Tracking Your Order
    When your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow up to 48 hours for the tracking information to become available. For international shipments, once the package arrives in the destination country, you can track it with more detail via the country's partnered local carrier (e.g., FedEX for United States, Royal Mail and Parcel Force for United Kingdom, DPD for Belgium, Netherlands and Germany, BRT for Italy, SEUR for Spain, Japan Post, Korea Post...).

  • Duties and Taxes
    Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Yvon Lambert Bookshop is not responsible for these charges. If they are applied, they are your responsibility as the customer.

  • Shipping to P.O. Boxes
    Some carriers have limitations around shipping to P.O. Boxes. Please check with your local carrier service before placing an order if this applies to you.

4. FREE IN-STORE PICKUP (PARIS)

You can skip the shipping fees with our free local pickup service at our bookshop in Paris.

  • How it Works
    Simply select the "Pick up" option at checkout.

    * If you are ordering from outside of France but wish to pick up your order at our bookshop in Paris, please select 'France' as the delivery country first. The 'Pick up' option will then become available.

  • Preparation Time
    In-stock items will be ready for pickup within 24 hours (Tuesday-Saturday). This does not apply to made-to-order items like photography prints and t-shirts.

  • Notification
    We will send you an email as soon as your order is ready for collection, along with instructions.

  • Pickup Hours
    - Tuesday - Saturday: 10:00 AM - 7:00 PM (10h - 19h)
    - Sunday: 2:00 PM - 7:00 PM (14h - 19h)

  • What to Bring
    Please have your order confirmation email ready when you arrive.

5. DELIVERY ISSUES

  • Transport Damage
    If you notice that your item has been damaged during transport, please report this to us immediately with photos of the damaged package and product(s). If you find the package is severely damaged upon arrival, you can refuse the delivery so it returns to us at no extra cost to you. Once we receive it, we will contact you to arrange a replacement or refund.

  • Unclaimed Packages
    For packages that are not picked up within the allowed timeframe, Yvon Lambert Bookshop reserves the right to charge you a handling fee to cover return shipping and administrative costs.

  • Please Note: In all cases, shipping costs are non-refundable.

CONTACT US

If you have any further questions, please don't hesitate to contact us at shop@yvon-lambert.com.