Shipping policy

IMPORTANT SHIPPING NOTICES

⚠ Shipments to Belarus, Ukraine, and Russia are currently suspended. Thank you for your understanding.

1. ORDER PROCESSING & PRODUCTION

We process orders from Tuesday to Friday, excluding public holidays.

  • Made-to-Order Items (Photography Prints & T-Shirts)
    Our photography prints and t-shirts are produced on-demand. Please allow 2-3 weeks for production before these items are shipped.

  • In-Stock Items (All Other Products)
    All other orders are processed and prepared for shipment within 1-2 business days.

  • Order Notifications
    You will receive a confirmation email immediately after your purchase. A second email with tracking information will be sent as soon as your order has shipped.

  • Restocking
    Occasionally, an item may be in the process of restocking. If this causes a delay in preparing your order, we will contact you directly by email to inform you.

2. SHIPPING & DELIVERY

  • Packaging
    We pack every order with care to ensure it arrives safely. Posters and prints are rolled and placed in a sturdy cardboard tube, which is then secured in a shipping box for maximum protection.

  • Important Note on Combined Orders
    Please be aware that certain items, like books and posters, cannot be safely packed together due to their different shapes and sizes. As a result, an order containing multiple item types may be shipped in separate packages and incur separate shipping fees.

  • Shipping Rates & Carriers
    We ship worldwide from Paris via La Poste (France's national postal service), using their Colissimo, Priority Mail services with the exception of certain products shipped via UPS. Shipping costs are automatically calculated at checkout based on the weight, volume, and destination of your package. If you require a different carrier (e.g., UPS, FedEx, DHL), please contact us before placing your order to arrange it.

  • Estimated Transit Times
    Once your order has shipped, the estimated delivery times are as follows:

    • Colissimo (Signature Required)
      - France: 2-3 business days
      - Europe: 3-5 business days
      - International: 5-8 business days

    • Standard / Priority Mail (With tracking number, No Signature)
      - France: 2-3 business days
      - Europe: 5-7 business days
      - International: 7-14 business days

  • Disclaimer
    These delivery times are estimates provided by the carrier. Delays may occur due to high shipping volumes or customs processing in the destination country.

3. TRACKING, DUTIES, AND INTERNATIONAL SHIPMENTS

  • Tracking Your Order
    When your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow up to 48 hours for the tracking information to become available. For international shipments, once the package arrives in the destination country, you can track it with more detail via the country's partnered local carrier (e.g., FedEX for United States, Royal Mail and Parcel Force for United Kingdom, DPD for Belgium, Netherlands and Germany, BRT for Italy, SEUR for Spain, Japan Post, Korea Post...).

  • Duties and Taxes
    Orders shipped outside the European Union may be subject to import duties and local taxes (including import VAT). These fees are not covered by Yvon Lambert and remain your sole responsibility.

  • Shipping to P.O. Boxes
    Some carriers have limitations around shipping to P.O. Boxes. Please check with your local carrier service before placing an order if this applies to you.

4. FREE IN-STORE PICKUP (PARIS)

You can skip the shipping fees with our free local pickup service at our bookshop in Paris.

  • How it Works
    Simply select the "Pick up" option at checkout.

    * The "Pick up" option is displayed based on your location. If you are ordering from outside of France but wish to collect your order at our bookshop in Paris, please select "France" as the delivery country first. The "Pick up" option will then become available. If the location still does not appear, you can click on "Search elsewhere" and enter the postcode 75003.

  • Preparation Time
    In-stock items will be ready for pickup within 24 hours (Tuesday-Saturday). This does not apply to made-to-order items like photography prints and t-shirts.

  • Notification
    We will send you an email as soon as your order is ready for collection, along with instructions.

  • Pickup Hours
    - Tuesday - Saturday: 10:00 AM - 7:00 PM (10h - 19h)
    - Sunday: 2:00 PM - 7:00 PM (14h - 19h)

  • What to Bring
    Please have your order confirmation email ready when you arrive.

5. RIGHT OF CANCELLATION (EUROPEAN UNION) AND RETURNS 

In accordance with Article L. 221-18 of the French Consumer Code, if you reside within the European Union, you have a period of 14 clear days from the receipt of your order to exercise your right of cancellation without having to justify reasons or pay penalties.

  • How to Exercise Your Right
    To exercise your right of cancellation, you must notify us of your decision by email at shop@yvon-lambert.com before the 14-day period expires.

  • Returning Products
    Items must be returned in their original condition, complete, and securely packaged no later than 14 days following notification of your cancellation, to the following address: Librairie Yvon Lambert – 14 rue des Filles du Calvaire, 75003 Paris, France.

    Items must be returned intact and properly packaged to ensure their protection during transit. You are responsible for any diminution in the value of the goods resulting from handling other than what is necessary to establish their nature, or from inadequate packaging during return. Any item returned damaged or unsellable will not be eligible for a full refund.

    For returns sent from outside the European Union, you must clearly mark "RETURNED GOODS" on the customs declaration form (CN22/CN23) as well as on the outer package to avoid unnecessary customs duties upon entry into France. Otherwise, any customs charges levied upon receipt will be deducted from your refund. 

  • Returning Shipping Costs
    Return shipping fees are your sole responsibility. Depending on your location, we may provide you with a prepaid return shipping label. In this case, its cost will be deducted from your refund.
  • Refunds
    In the event of a valid cancellation, we will refund all payments received from you, including the initial shipping costs (at the standard rate), within a maximum of 14 days from the date we receive the returned goods or proof of their shipment.
  • Non-refundable Items
    In accordance with Article L. 221-28 of the French Consumer Code, the right of cancellation/return does not apply to:

    • Single issues of magazines, periodicals, or journals (excluding subscription agreements).
    • Artworks, prints, or products made to measure or clearly personalized at your request (e.g. custom framing or bespoke sizes made on order).
6. DELIVERY ISSUES AND UNCLAIMED PACKAGES

  • Transport Damage
    If your package arrives visibly damaged, we recommend refusing the delivery from the carrier and contacting us immediately. In the event of damage discovered upon opening, please contact us as soon as possible (within 48 to 72 hours) at shop@yvon-lambert.com with photographs of both the package and the product. Upon receipt and verification of the returned item, we will contact you to arrange a replacement or refund.

  • Unclaimed, Refused, or Incorrect Address Packages
    If a package is returned to us by the carrier due to a failure to collect it within the allotted timeframe (from a post office or pickup point) or due to an incomplete or incorrect address entered during checkout, we will contact you to arrange either a refund or a re-shipment.

    • Refund option: We will issue a refund for your order (product price and initial standard shipping fees). However, the actual return costs charged by the carrier to send the package back to our bookshop will be deducted from the total refunded amount.

    • Re-shipment option: If you request re-shipment of your order, the shipping fees for the new delivery will remain your responsibility.

CONTACT US

If you have any further questions, please don't hesitate to contact us at shop@yvon-lambert.com.