Middle Plane - Issue 12

1. Order Processing & Production

We process orders from Tuesday to Friday, excluding public holidays.

• Made-to-Order Items (Photo prints & T-Shirts)
  Our photo prints and t-shirts are produced on-demand. Please allow 2-3 weeks for production before these items are shipped.
  
  
• In-Stock Items (All Other Products)
  All other orders are processed and prepared for shipment within 1-2 business days.
  
  
• Order Notifications
  You will receive a confirmation email immediately after your purchase. A second email with tracking information will be sent as soon as your order has shipped.
  
  
• Restocking
  Occasionally, some item may be in the process of restocking. If this causes a delay in preparing your order, we will contact you directly by email to inform you.

2. Shipping & Delivery

• Packaging
  We pack every order with care to ensure it arrives safely. Posters and prints are rolled and placed in a sturdy cardboard tube, which is then secured in a shipping box.
  
  Important Note on Combined Orders:
  Please be aware that certain items, like books and posters, cannot be safely packed together due to their different shapes and sizes. As a result, an order containing multiple item types may be shipped in separate packages and incur separate shipping fees.
  
  
• Shipping Rates & Carriers
  We ship worldwide from Paris via La Poste (France's national postal service), using their Colissimo, Priority Mail services. Shipping costs are automatically calculated at checkout based on the weight, volume, and destination of your package. If you require a different carrier (e.g., UPS, FedEx, DHL), please contact us before placing your order to arrange it.
  
  
• Estimated Transit Times
  Once your order has shipped, the estimated delivery times are as follows:
  
  Colissimo (Signature Required)
  France: 2-3 business days
  Europe: 3-5 business days
  International: 5-8 business days
  
  Standard / Priority Mail (With tracking number, No Signature)
  France: 2-3 business days
  Europe: 5-7 business days
  International: 7-14 business days
  
  Disclaimer:
  These delivery times are estimates provided by the carrier. Delays may occur due to high shipping volumes or customs processing in the destination country.
  

3. Free In-Store Pickup (Paris)

You can skip the shipping fees with our free local pickup service at our bookshop in Paris.

• How it Works:
  Simply select the "Pick up" option at checkout.
  
  * The "Pick up" option is displayed based on your location. If you are ordering from outside of France but wish to collect your order at our bookshop in Paris, please select "France" as the delivery country first. The "Pick up" option will then become available. If the location still does not appear, you can click on "Search elsewhere" and enter the postcode 75003.
  
  
• Preparation Time:
  In-stock items will be ready for pickup within 24 hours (Tuesday-Saturday). This does not apply to made-to-order items like art prints and t-shirts.
  
  
• Notification:
  We will send you an email as soon as your order is ready for collection, along with instructions.
  
  
• Pickup Hours:
  Tuesday - Saturday: 10:00 AM - 7:00 PM (10h - 19h)
  Sunday: 2:00 PM - 7:00 PM (14h - 19h)
  
  
• What to Bring:
  Please have your order confirmation email ready when you arrive.

For more information, please visit our Shipping Policy page.